Help Centre
Frequently asked questions
Answers to common questions about fibre availability, wireless line-of-sight, installation planning, CCTV, and site security work.
What this page covers
Use this page to set clear expectations before requesting a quote, coverage check, or site survey.
- Difference between fibre and wireless
- Why Netmetrix confirms coverage directly
- How CCTV and security quoting works
Fibre is usually the first choice where the address is serviceable through the relevant FNO and the client wants the most stable high-speed option. Wireless is often the better fit where fibre is not yet practical or where a site needs quicker deployment.
No. A map or satellite view can help identify a location, but it is not enough to confirm service suitability. Netmetrix should check the real address, line-of-sight, and site conditions before confirming coverage or recommending a wireless package.
Yes. Netmetrix handles CCTV and site security work as part of its service offering, but the quotation needs to follow a site visit so the real scope, equipment layout, and installation requirements can be confirmed.
Netmetrix first confirms the site details, service need, and technical feasibility. That may include an FNO availability check for fibre, a signal and line-of-sight check for wireless, or a site visit for CCTV and security work.
The current fibre and wireless package structure is positioned as uncapped, with final confirmation depending on the service selected and what is available or feasible for the site.
Yes. Pricing can change based on provider networks, promotions, equipment requirements, or installation conditions. The content backend makes those updates easier to maintain.